Frequently Asked Questions

What should I bring on a Reef2Peak tour?
Drinking water, sunglasses, a hat or visor, towel, long-sleeved shirt for sun protection (often called a “sun shirt” or “rash guard”), a dry bag for any electronic devices you bring, motion sickness medicine (if you are prone to sea sickness) and reef-safe sunblock.  If you are booking a tour with a snorkel segment you’ll need snorkel gear.  Bringing a light snacks is recommended if you have a tendency to get peckish. Cash is always nice if you plan on tipping your guide!

Where do I get snorkel gear if I don’t have my own?
Reef2Peak now offers snorkel gear rentals! We have both traditional and full face masks as well as fins for adults and children. Snorkel gear is available to rent at our Maho Bay location 7 days a week (10am-4pm), or let us know ahead of time if you need snorkel gear for a tour you’ve booked with us so we can help accommodate your requests.

Where do we meet for our paddle trip?
All Excursions begin at Hansen Bay except for our Explore Hurricane Hole Excursion, which meets at Princess Bay. Please see our location page for map and directions. We’ll determine a meeting time when you book your trip. Normally it is 9:30 for morning trips and 2pm for afternoon trips. There is plenty of free parking at our meeting points.  The areas are safe, but we always advise that you never leave valuables in your car.

Where do we meet for our hiking excursion?
The Newfound Bay and Wellington Trail hikes meet at Hansen Bay. The Waterlemon Cay, Salt Pond & Drunk Bay, and Brown Bay hikes all meet at their respective trail heads. Please see the Directions Page for details.

What if it rains the day of my trip?
We rarely have to cancel a trip due to rain. The forecast always says we have a chance of rain here on St. John. This usually means it may or may not rain somewhere in the Virgin Islands for a few minutes. Mostly, the rain consists of local showers which pass quickly.  If the weather forecast looks bad and will affect our ability to paddle safely, we will call you to reschedule. If you cancel due to not liking the weather, our cancellation policy applies.

What is your Cancellation Policy?
If for any reason you need to cancel please call us at (340) 693-3279 at least 48 hours prior to reservation time to avoid a 50% cancellation charge to your credit card. If you do not call and do not show up there will be a 100% charge to your credit card.

Will sea sickness be an issue?
This is usually not a problem… we paddle on relatively calm seas. However, if you are prone to motion sickness in a car or have experienced motion sickness on boats in the past then you should take preventative measures. Taking medication the night before your trip and again in the morning is all most people need. There are also acupressure wrist bands available or natural ginger tablets that some people find helpful. The easiest thing to do is keep your eyes on the horizon.

Do you have a minimum passenger requirement?
We will book a trip with a minimum of 1 person.  We average 4 people and take up to 10 on our regular excursions.  For larger groups a private tour is arranged. If you would like a particular trip on a certain day it is best to book early.

Do you offer private trips?
Yes, Private trips insure you have everything to yourself, and can be customized to your liking. They are perfect for special occasions. A reef2peak excursion is a great way to celebrate a honeymoon, birthday or anniversary.  Private tours are available for any group size.  Please call for rates on large groups and private tours.

Are you licensed and insured?
Yes! We have all of the required insurance, permits, boat safety training, CPR and first aid training.

Do you accept credit cards?
Yes, cash is preferred, but we do accept Visa, MasterCard and Discover.

Should I Tip?
Reef2peak operates as part of the service industry. If you enjoyed your trip, a customary tip would range from 15 to 20%. Tips are very much appreciated, but are not required, so feel free to tip as you see fit!

How do I know my sunscreen is reef safe?
Some products falsely claim that their sunscreens are “reef safe.”  The only way to be sure is to check the ingredient list.Four common sunscreen ingredients were shown to cause complete coral bleaching at very low concentrations. They are:
Oxybenzone (benzophenone-3) – Sunscreen with several suspected human health effects.
Butylparaben – Preservative with several suspected human health effects.
Octinoxate  – Sunscreen with several suspected human health effects.
4-methylbenzylidene camphor (4MBC) – Sunscreen with several suspected human health effects. Allowed in Europe and Canada, not in USA or Japan.

Up to 10% of the world’s coral reefs may be threatened by sunscreen induced coral bleaching.

Each year between 4000-6000 metric tons (4400-6600 US tons) of sunscreen washes off swimmers and snorkelers into coral reef environments.Other factors such as global warming, pollution, and human activities are likely a far greater threat to coral reefs than sunscreens. However, that is not a reason to ignore the results of this research. There has been limited criticism of this study but it is good peer-reviewed science, and the results should be taken seriously. Anyone swimming or snorkeling in the tropical ocean near coral should consider using a coral reef-safe sunscreen.

We encourage our guests to wear long sleeve rash guards to protect from sunburn. If you do opt for sunscreen instead, please check the ingredients for any of the above harmful substances. Thanks for caring about our oceans as much as we do!